How long will my order take to arrive?
After our processing time (between 4-14 business days to make and pack the items), the delivery time of your order depends on where you live.
New Zealand: 1-12 working days
Australia: 3-40 working days
South Pacific: 5-40 working days
Rest of the World: 5-100 working days
Please allow up to the maximum time of working days before contacting us about the potential of a lost order.
How much does shipping cost?
Shipping depends on where you are.
We ship using New Zealand Post both domestically and internationally. Shipping is automatically calculated at the checkout. There are options for untracked or tracked internationally, all domestic orders are tracked no matter what.
NZ Addresses: If you are shipping to a rural address, please select rural shipping as there is an extra fee for this. If you haven’t selected the rural shipping option we will get in contact but may have to refund your order.
Can I change the address on my order?
If you have either accidentally put in the wrong address for your order or changed address after you have ordered, please get in contact with us as soon as possible.
Can I pick up my order?
Yes, we have pick up available from our home in West Auckland. This changes week to week. You will need to pick up your order within 2 weeks of us letting you know your order is ready.
Can I shop in person at your home?
No, unfortunately we do not have a permanent in-person shop, as we do operate out of our home. We do events almost monthly around the country and currently have stock in two stores.
The Open Book - A range of our Genre soaps. This store is located in Ponsonby, Auckland.Elysium - All Year Round - Custom range specifically for this store. This store is located in Newtown, Wellington.
What is your returns & refunds policy?
We don’t accept returns or refunds on items for any change of mind. We also cannot accept returns or refunds for custom orders due to change of mind.
Please get in contact with us if you are unhappy with your purchase and we will try our best to rectify the problem. It is important that you get in touch with us as soon as possible. If your items are broken in transit, we insist you get in touch with us within 7 days of your order arriving so we can rectify the issue as soon as possible. If you are a domestic customer, we will replace the item if possible. If you are an international customer, we will most likely refund you for the item cost, but this is done on a case by case basis.
If you do not get in touch with us within 7 days of your order arriving, we may not offer a full refund on the item. It is very important that you check the parcel if you are giving the items as a gift before you gift them, as we sell fragile items and no one wants to get a broken candle as a gift!
When are you releasing new products?
We release products either monthly or bi-monthly (depending). You can always check our Instagram or Facebook for the latest updates.
Our next big restock is on the 6th of October.
Do you make custom items?
Yes we do!
We can create one off Candles, Wax Melts, Reed Diffusers, Room Sprays, and Perfumes. We can also create small batches of Soap. Please note our batch sizes for Soap are 10 full sized Bars. We will release a date for the custom item restock on our social media so please check that out.
We can also create small - large batches of products for gifts at Hens Parties, Wedding Favours, Birthday Favours and also for Subscription Boxes. Contact us here for wholesale.
When are your next events?
Our next event is Spring Auckland Armageddon on Labour weekend in October.